Products & Customization
Where do BlueSmokeATL designs come from? All jewelry and smoke accessories are original creations by our CEO, Robin Blue. Every bead and finding is personally sourced to ensure a luxury finish, and all custom products are handcrafted in our studio in Atlanta, GA.
Are all products available online? While a large portion of our collection is online, we often debut and test new concepts on our social media. We also create custom, one-of-a-kind pieces that aren't listed on the site. If you see something you love on social media, send us a picture and we can help you order it!
An item I want is out of stock. What should I do? If a product is out of stock, please use our "Contact Us" form and provide the SKU number, product name, and preferred color. We may have a similar exquisite piece in stock, or we can notify you when that specific item returns (usually within 24–48 hours).
Can I order custom items for my organization? Yes! We specialize in custom designs for fraternities, sororities, weddings, and social organizations. Please reach out via the Contact page to discuss your vision.
Orders & Payment
When will I be charged for my order? You will be charged as soon as you finalize your selection and enter your payment information at checkout.
Where do I enter a promotion code? Once you add items to your cart, you can enter your promo code on the "View Cart" page or under the Payment section during Checkout. Please ensure the discount is applied before submitting your order.
Can I buy a gift card? Absolutely. Simply type "gift card" into the search function on our website to find available denominations.
Do you sell on other platforms? Yes, authentic BlueSmokeATL products can also be found on our official Etsy, eBay, and Amazon storefronts.
Shipping & Tracking
How long will it take to get my items? Please allow 5–7 business days for shipping. Because our items are handcrafted, some may take slightly longer, but we always strive to ship as soon as possible.
How can I track my package? Once your order is placed, you will receive an email with tracking information. You can use this to monitor your package's journey via the USPS website.
Feedback & Support
How can I write a review? We love hearing from our clients! To leave a review, go to the specific product page and scroll down to the "Write a Review" section.
I have a question not listed here. How do I reach you? We are here to help! Please use the Contact Us link at the top of the page. Our support team typically responds within 1–2 business days.
